We’ve compiled the most frequently asked questions from our guests on this page. If your question isn’t answered here, just contact us 😉
Got questions?
No problem.
General Questions
Is the Play Arena only for rainy days?
No, quite the opposite. Thanks to its retractable roof, the Play Arena is the most fantastic indoor playground in the Oberland, transforming into an open-air hall on sunny days.
Are there parking facilities on-site?
Yes, we have approximately 50 free parking spaces available for our visitors in front of the hall.
Do I need to book my visit in advance, or can I just drop by?
Feel free to drop by during opening hours. For groups or birthdays, please register at least a week in advance.
What age groups is the Play Arena suitable for?
Our Play Arena offers activities for all age groups, from toddlers to adults. There are dedicated areas for different age groups to ensure everyone can play and have fun safely.
What safety measures are in place at the Play Arena?
The safety of our guests is our top priority. Our facilities are regularly maintained and monitored by trained staff. Additionally, there are safety rules and guidelines that must be followed.
Can I bring my own food and drinks?
Bringing your own food and drinks is not allowed. However, we have a café and restaurant area where you can purchase a variety of meals and beverages.
Are pets allowed in the Play Arena?
Unfortunately, pets are not allowed in the Play Arena.
I forgot something during my visit to the Play Arena. Do you have a lost and found?
Yes, it often happens that clothing and other items are left behind. Our team places all forgotten clothing on the rack near the entrance to the changing rooms in the staircase. For lost valuables such as phones or jewelry, please speak to our team on-site.
Questions About Birthday Parties
I’ve reserved a birthday party. Can more or fewer people than reserved attend?
Yes, that’s no problem within a reasonable range. For example, if you reserved a birthday party for 7 children and 3 adults, but 10 children and 5 adults end up attending, there’s no need to inform us in advance. It might just get a bit cozier at the birthday table.
We settle the bill on-site after the party, counting the actual number of children and adults present, and charging accordingly. 😉
Can I bring my own cake?
Yes, one cake or pie may be brought per birthday child. However, we kindly ask you to limit yourself to this one cake, as no additional food or drinks are allowed to be brought.